Frequently Asked Questions
FAQs
Need help finding answers to questions and would like to know more. Then just check our FAQs section below.
1. What types of bikes do we sell?
We offer a wide range of electric bikes, from city cruisers to off-road models. Our selection includes both high-performance and entry-level bikes for all types of riders.
2. Do we offer bike repairs?
No, we are an online-only electric bike shop.
3. What is our return policy?
We accept returns within 14 days of purchase. The bike must be in its original condition, unused, and in the original packaging. Check out our Refund Policy for more details.
4. How long does it take to deliver a bike?
Delivery times vary depending on the model and your location. Typically, it takes 1-3 business days for standard delivery.
5. How do you care for your electric bike’s battery?
We recommend charging your bike regularly, avoiding full depletion, and storing it in a cool, dry place for optimal battery life.
6. Do we offer financing options?
Yes, we offer flexible financing options with Klarna and PayPal.
7. Do we offer any warranties on our bikes?
Yes, we offer warranties on all bikes. The duration and coverage depends on the model. In the description on product page you will find a link to the manufacturers warranty policy.
8. How do you know if your order placement has been successful?
You will receive a confirmation email after placing your order. If you haven’t received this within 24 hours please check your spam email and then contact us at [email protected] or click here: Contact
9. Can you cancel and order for personal reasons?
Yes, you can cancel an order as long as it is done before the product is shipped.